Coming home to three days of water from a failed water heater is a gut punch. The fix is a full restoration: get the water out, dry the structure, remove what is ruined, and rebuild it so you cannot tell anything happened.
One free call connects you with an independent local specialist. Areas served include zip codes 38122 38125 38107 38106 38105 38104 38103 38109 38108 38152 38132 38141 38111 38112 38113 38114 38115 38116 38117 38118 38119 38018 38016 38133 38131 38134 38128 38120 38127 38126 37501 37544 38088 38101 38124 38130 38136 38137 38145 38148 38150 38151 38157 38159 38161 38163 38166 38168 38173 38174 38175 38177 38181 38182 38184 38186 38187 38188 38190 38193 38194 38197.

We are a referral line, not a contractor. Your call is routed to an independent local restoration company that can take the job from the first moisture reading to the final walkthrough, which saves you from managing three or four different trades.
Many independent restoration pros handle both mitigation and reconstruction, which means one scope of work, one schedule, and one person to call when you have a question.
Many pros build estimates in Xactimate, the platform adjusters rely on. That keeps the scope, pricing, and photos lined up with your claim.
Rebuild work like electrical outlets and drywall may need permits. Independent contractors in the network carry their own licensing and insurance, and you should confirm both before work starts.
Because the contractors already work around Memphis, they can usually get mitigation started the same day, which limits how much material has to be torn out later.

Each phase depends on the one before it. Rebuild too early and you trap moisture inside the wall, which is the most common reason restoration jobs fail.

Stopping the source, extracting standing water, and setting up drying equipment to keep damage from spreading. This phase is about saving as much of the original structure as possible.
Wet drywall is cut at a straight line, often two or four feet up, to expose framing for drying. Swollen MDF baseboards, saturated insulation, and delaminated cabinet toe kicks come out too.
Furniture, rugs, and boxes get moved, blocked up on foam pads, or packed out to storage so they are not ruined while the floors dry. Each item is inventoried for your claim.
The rebuild covers hanging and finishing drywall, matching wall texture, installing new trim, and painting so the repaired area blends in.
Carpet may be re-stretched with new pad, hardwood may be sanded and refinished after drying, and laminate that swelled at the seams is usually replaced.
Tell the dispatcher what happened and how long the water was there, so you are matched with a contractor who handles mitigation and rebuild.
The contractor calls you with an arrival window and talks you through shutting off the water heater or main valve if it is still leaking.
Expect moisture readings, photos, a sketch of affected rooms, and a written scope that covers both drying and rebuild before any demo begins.
Once readings confirm everything is dry, reconstruction starts. A final walkthrough lets you inspect the work before the job is closed out.
The sooner mitigation starts, the less has to be rebuilt.
Water heater failed while we were away for four days. They handled everything, from drying to new drywall and paint, and the rooms look like nothing happened.
Rachel D.Water heater failure, full rebuildWhat I liked was having one company for the whole thing. The estimate lined up with what my adjuster wrote, so there was no back and forth.
Tom H.Insurance claim, kitchen and dining roomThe pack-out was the part I worried about most. Everything came back labeled and in one piece.
Monique L.Contents pack-out and carpet replacementThey refused to close up the walls until the readings were dry, even though I was in a hurry. Glad they did.
Greg P.Supply line leak, finished basement

Mitigation is the emergency phase: stopping the water, extracting it, and drying the structure. Restoration includes mitigation plus the rebuild, like new drywall, trim, paint, and flooring.
Plan on about a week for drying and small repairs. Larger rebuilds that involve cabinets or flooring can run several weeks.
If the loss is covered, most policies pay for both mitigation and reconstruction. Contractors document everything to support your claim, but your agent can confirm your coverage.
Saturated drywall often cannot be saved, and the cut opens the wall cavity so the studs and insulation dry. It also makes patching cleaner.
In many cases you can stay. Larger or contaminated losses may require moving out briefly, and your policy may cover the cost.
No. We connect callers with independent local restoration companies. Please verify license and insurance with the contractor before work starts.

Independent restoration contractors in the network work throughout Memphis, TN and nearby communities, including zip codes 38122 38125 38107 38106 38105 38104 38103 38109 38108 38152 38132 38141 38111 38112 38113 38114 38115 38116 38117 38118 38119 38018 38016 38133 38131 38134 38128 38120 38127 38126 37501 37544 38088 38101 38124 38130 38136 38137 38145 38148 38150 38151 38157 38159 38161 38163 38166 38168 38173 38174 38175 38177 38181 38182 38184 38186 38187 38188 38190 38193 38194 38197.
See the nearby cities list below. The dispatcher will let you know quickly if your address falls outside coverage.
