Water coming through a ceiling fixture at 2 a.m. is not a wait-until-Monday problem. An emergency water removal pro gets the source shut off, the electricity made safe, and the water pumped and extracted before it spreads into more rooms.
Free referral to independent, licensed and insured local pros. Zip codes served include 78231 78230 78249.

We are a referral service, not a contractor. The line routes emergency calls to independent local pros around Shavano Park who answer at night and roll with pumps and extractors already on the truck.
You will not be leaving a voicemail. The line is staffed through the night and on holidays.
Contractors work close to Shavano Park, so arrival times are often under an hour, depending on weather and call volume.
Expect trash pumps for deep water, portable extractors for carpet, and drying gear on the first trip.
After-hours rates, if any, are explained before the pumps start. You approve the price first.

The first visit focuses on safety and speed. Pros remove the water, protect what is still dry, and set the stage for drying the next morning.

First comes safety: water shut off, breakers checked, and outlets near the water tested so nobody gets hurt.
When water is several inches deep, submersible or trash pumps move hundreds of gallons quickly, discharging it safely away from the foundation.
A water-filled ceiling can drop without warning. Pros puncture it in a controlled spot over a container to relieve the weight before it collapses.
Portable extractors and wet vacs pull water from carpet, tile, and hardwood. Area rugs are rolled and moved so they do not bleed dye onto the floor.
Before leaving, the pro sets air movers and a dehumidifier so drying starts overnight, then schedules a return visit for readings and a full drying plan.
Tell dispatch if water is still running. You will get quick guidance on the shutoff valve while a pro is located.
You will hear from a local pro within minutes, with an estimated arrival time.
A fast walkthrough covers safety and the extent of the water, followed by a price you approve.
Water is pumped and extracted, drying equipment goes in, and a follow-up visit is scheduled for moisture checks and any repairs.
Shut the main valve if you can, then call.
Water was coming through our light fixture at 1:30 in the morning. The pro was there before 2:30, drained the ceiling, and had everything vacuumed up by 4.
Elena V.Upstairs supply line burstHe walked me through shutting off the main on the phone while he drove over. That alone saved the hardwood in the living room.
Chris N.Kitchen sink line failureSix inches of water in the garage after the water heater blew. They pumped it out in about forty minutes and checked the outlets before turning power back on.
Hector R.Water heater rupture, garageChristmas Eve, of all nights. Someone actually answered, came out, and gave me a fair price before starting.
Linda S.Holiday emergency, laundry room

Many local pros arrive within an hour, depending on traffic, weather, and how many calls are coming in. You will get a real arrival window when the contractor calls you back.
Some contractors add an after-hours charge. It will be explained up front, before any work starts.
Only if the panel is dry and safe to reach. Never stand in water to touch electrical equipment.
A shop vac helps with a small spill, but it cannot reach water soaked into carpet pad, subfloor, or wall cavities. Anything more than a small puddle usually needs professional extraction and drying.
Keep everyone out of the room and do not poke it yourself. The pro will drain it in a controlled way to relieve the weight before it collapses.
No. We route your call to an independent local pro. Verify their license and insurance before work begins.

Independent emergency responders in the network work around Shavano Park, including zip codes 78231 78230 78249.
Check the nearby cities below. You will know on the call if your address is outside a contractor's range.
