Water damage gets more expensive every hour it sits. A Water Damage is a free referral line that connects DeKalb County homeowners and business owners with independent local pros who can be on the road quickly.
The call is free, and you only pay the contractor if you approve their quote.
Calls are routed to contractors serving zip codes including .

Within minutes water reaches carpet pad and baseboards. Within hours drywall wicks it upward. After 24 to 48 hours, mold growth becomes a real risk.
We are a referral line, not a restoration company. When you call A Water Damage from anywhere in DeKalb County, you get routed to an independent local contractor who handles the extraction, drying, and repairs directly with you.
Nobody plans for a flood. Most calls start with a split washer hose, a toilet that would not stop running, or a sump pump that quit mid-storm. The person calling is usually ankle-deep in it and has no idea which company to call. Getting them to a qualified local pro quickly is the whole point of this line.
The contractors in the network are independent businesses. They set their own prices, carry their own licenses and insurance, and stand behind their own work. Many hold IICRC training in water damage restoration and applied structural drying, and they show up with the gear the job needs: truck-mounted or portable extractors, commercial dehumidifiers, air movers, pin and pinless moisture meters, and thermal imaging cameras that spot wet framing behind finished walls.
Whoever you are connected with, confirm license and insurance details for your job directly with the pro before work begins. A good contractor will happily show you both, walk you through the moisture readings, and give you a written estimate before anything gets torn out.

Plenty of water damage stays hidden for weeks. Watch for these warning signs, and if you see one, get a professional moisture check before the problem grows.
A brown tide line, paint that blisters, or drywall that dents under your thumb all mean water has climbed into the wall cavity and needs to be dried from the inside.
That earthy, musty odor usually means moisture is trapped somewhere you cannot see, often under flooring or behind baseboards, and microbial growth may already be starting.
When boards curl up at the sides or laminate starts to tent at the joints, water has soaked into the subfloor and the floor will keep moving until it is properly dried.
A sudden jump on your water bill, or a meter that keeps moving when every fixture is off, often means a slab leak or a hidden supply line break.
Yellow-brown rings or a bulge in the ceiling mean water is collecting above. Do not puncture it yourself, and keep people out of the room until a pro checks it.
Any visible standing water needs to come out fast. The longer it sits, the deeper it soaks into subfloors, cabinet bases, and drywall.
Every water loss moves through the same three phases: extraction, drying, and rebuild. Pros in the network handle all of them, which keeps one person accountable from the first moisture reading to the last coat of paint.

When water is still on the floor, speed matters more than anything. The contractor starts by stopping the source, cutting power to wet areas if needed, and documenting the damage with photos and moisture readings for your insurance claim. Then the extraction begins, using truck-mounted units for large losses or portable extractors where hoses cannot reach. Weighted extraction tools pull water out of carpet and pad, which can cut drying time by days.
Most home losses come from the same short list: a failed water heater, a cracked supply line, a leaking dishwasher, or a toilet that overflowed. The contractor removes what cannot be saved, dries what can, treats exposed framing with an antimicrobial, and then handles repairs from drywall and texture to trim and flooring.
A flooded office, restaurant, or retail floor costs money every hour it is closed. Commercial jobs often need larger crews, desiccant dehumidifiers for big open spaces, and drying plans built around business hours. The contractor can stage work in sections so part of the space keeps running, and keep drying logs your property manager or insurer can review.
Real drying means a controlled environment. Air movers sweep moisture off wet surfaces, dehumidifiers pull it from the air, and the contractor tracks temperature, humidity, and material moisture every day. Equipment stays in place until every wet material matches the readings of dry materials elsewhere in the house.
The best mold remediation is the kind you never need. After extraction, pros treat exposed framing and subfloors with an EPA-registered antimicrobial, cut out porous materials that stayed wet too long, and run HEPA air filtration if spores could travel through the house.
Not all water is the same. A sewage backup or river flooding is Category 3 water and requires protective equipment, removal of contaminated materials, and disinfection. Slab leaks need electronic leak detection. Crawl spaces need wet insulation pulled and vapor barriers replaced. Describing the situation on the call helps match you with the right specialist.
Do not wait for the morning. Independent pros can start extraction tonight.
You should not have to research restoration companies while water is spreading across the floor. The process is simple and moves fast.
When you call +1-877-637-9008, you will be asked a few quick questions: what failed, which rooms are wet, and roughly when it started. Those answers help route you to the right local contractor.
The contractor confirms your address, gives you an arrival window, and may walk you through shutting off the main water valve or the breaker to a wet room while you wait.
On site, the pro maps moisture with meters and thermal imaging, classifies the water category, photographs the damage, and gives you a written estimate before any work begins.
After your approval, water is extracted, drying equipment goes in, and readings are taken daily until everything is dry. Then comes the rebuild. Keep the drying logs and photos the contractor provides, since your adjuster will want them.

You need a pro who picks up, arrives when promised, and gives a straight answer on cost. That is what this line is set up to deliver.
You are connected with independent contractors who carry their own licensing and insurance. Ask to see both before work begins, and any good pro will show you on the spot.
Calls are answered around the clock. Since the pros already work in DeKalb County, arrival is often quick, sometimes inside an hour, depending on demand and distance.
You get a written estimate after the inspection and before anything is torn out. Many contractors work directly with your insurance company and use the same pricing software adjusters use, which keeps the claim process smoother.
The pros work cities and towns throughout DeKalb County, so they know the common pipe materials, typical basement and crawl space setups, and how local storms tend to hit.
There is no fee for the referral and no commitment from you. You decide whether to hire the contractor after you see their written quote.
Dated photos, moisture readings, and drying logs are standard on every job. Insurance adjusters rely on these records, and they help you avoid disputes about what was damaged and how it was fixed.
People rarely remember the equipment. They remember that the phone got answered, the contractor arrived when promised, and the bill matched what was written down.

The water heater gave out late on a Sunday and soaked the garage and laundry room. The pro I was connected with arrived in under an hour, extracted everything that night, and had drying equipment running before he left. Straightforward and honest.
Dana R.Water heater failure, garage and laundry roomI did not know drywall could hold that much water until the contractor showed me on his thermal camera. He cut a two-foot flood cut along the hall, dried everything in four days, and walked me through the readings each morning.
Marcus T.Supply line leak behind hallway wallA pipe burst in our dental office over a weekend. The crew dried it in phases so we could keep seeing patients in the other rooms, and the documentation they gave us sped up the claim.
Priya S.Commercial office, burst pipeSump pump died during a storm and we had three inches in the basement. The pro pulled up the carpet pad, saved the carpet, and treated the walls so we would not get mold. Fair price, written up before they started.
Jim and Carla W.Basement flood, failed sump pumpOur dishwasher had been leaking quietly and the laminate started lifting. The contractor found water under the cabinets too, removed the toe kicks to dry underneath, and saved the cabinets.
Alicia M.Hidden dishwasher leak, kitchenUpstairs toilet overflowed and came through the dining room ceiling. The contractor checked the ceiling, drained it safely, dried the joists, and handled the drywall and paint. You cannot even tell it happened.
Ben K.Toilet overflow, ceiling damage
Here are straight answers to the questions callers ask most. If yours is not here, call and ask.
Arrival times vary with distance and demand, but local contractors often reach you within an hour or two. You will get an arrival estimate when the contractor calls you back.
Yes. The independent contractor inspects the damage and gives you a written estimate before work begins. You do not pay for the referral, and you are never obligated to hire the contractor.
Emergency water extraction, board-up of damaged openings, temporary roof tarping, sewage cleanup, structural drying, and mold prevention are all common emergency services. Tell the dispatcher what you are seeing so you get the right specialist.
Sudden events like a burst pipe usually are covered, while slow leaks and outside floodwater often are not unless you have a separate flood policy. The contractor's documentation helps your claim, but your agent can confirm what your policy includes.
Three to five days is typical, but hardwood floors, plaster walls, and concrete slabs can take a week or more. Equipment stays until moisture readings confirm the materials are dry.
Shut off the main water valve if you can, switch off breakers to wet rooms, move valuables and furniture off wet floors, and take photos for your insurance. Do not use a household vacuum on standing water, and stay away from sagging ceilings.
Not always. Supply line water starts clean, but appliance discharge carries bacteria, and sewage or floodwater is heavily contaminated. Wait for the pro to classify it, and avoid contact if you are not sure.
Carpet hit by clean water can often be dried in place, with only the pad replaced. If the water was contaminated, the carpet and pad both need to go for health reasons.
Watch for a musty odor, black or green spotting, or new allergy symptoms indoors. The contractor can take moisture readings, and an independent mold assessor can test the air if needed.
No. A Water Damage is a free referral service. We connect you with independent, licensed and insured local contractors who perform the work and bill you directly. Always confirm licensing and insurance with the contractor before work begins.
Contractors in the network serve towns and unincorporated areas throughout DeKalb County. The city and zip code list at the bottom of this page shows the areas most often covered.
A quick call can tell you whether it is a DIY cleanup or a job for extraction equipment.
Contractors in the network work throughout DeKalb County, from the county seat to outlying towns and unincorporated areas. Calls are routed to a pro close to your address to keep drive times short.
Check the city and zip code table below. Common service zip codes include .
